FAQ
1. ORDERING
1.1 Do I need to open an account in order to shop with Shop Alluring?
No. You can make purchases and check out as a guest.
However, by setting up an account, it will allow you to view your orders and re-order without re-entering your details. You can sign up now, or at check-out.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal details.
1.3 How do I order?
Shop for products you want and add to shopping cart. When you have finished, you can proceed to shopping cart and check out. Please check your information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via PayPal and all major credit and debit cards such as MasterCard or VISA.
1.6 Can I amend and cancel my order?
Yes, we allow 1 to 3 days to get your order ready and to clear your payment. If you like to cancel your order you must do so withing 24hr of payment. Please contact us ASAP.
1.7 I have a discount code, how can I use it?
Enter the discount code at check out in Shopping Cart page before proceeding to payment. We are unable to manually apply the discount code to your order if you have missed entering it during check out, ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. Please note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 3 working days, excluding weekends and public holidays.
2.2 How long will it take to receive my order?
The Standard courier delivery time frame is approximately 10-15 working days from the time of placing your order excluding our processing time. This is applicable only to all US, UK, Europe and Australia deliveries. For all international deliveries, the time taken will dependent on the freight companies. Please note due to Covid19 restriction the time for delivery maybe extended. We understand that in some cases the border control may hold the item for up to 2 weeks extending delivery to 4 or 6 weeks.
2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track your orders here
2.4 What are the shipping charges like?
Shipping is $4.00 for all deliveries via Standard courier. Bulk orders will incur additional fees based on the weight of parcel. Free shipping for products with long delivery time, please check delivery information in product page.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide correct shipping address.
2.6 There is a missing item in my order, what should I do?
All orders are shipped together, but in some instances we may ship separately, and delivery may be at different time. Please contact our Customer Care Team via our contact form and we will confirm.
2.7 I’ve received a defective item, what should I do?
If you had received a defective item from us. Please contact our Customer Care Team via our contact form with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
Please contact our Customer Care Team via our contact form, and we will get back to you as soon as we can. Please included a photo of the item.
2.9 I have not received my parcel, what should I do?
Please contact our Customer Care Team via our contact form if you have not received your parcel after 40 working days and we will investigate.
2.10 Will there be an additional charge for re-delivery?
There are no additional charges for re-delivery up to two times. It is chargeable on the third attempt.
2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via tracking service to find out why it might have been delayed. Alternatively, you may contact us via our contact form and we will assist you further.